Shipping
Orders are normally shipped within 5-8 businessdays. Products are shipped via Japan Post DHL. Arrival times vary depending on the country but generally take 7-20 days from the date of shipment. Please note that customs clearance may cause delays. You can track your order using the tracking number that was issued to you. Shipping will be done via Japan Post EMSTracking Your OrderOrders shipped via Japan Post EMS can be tracked using the tracking number on the following
website:https://trackings.post.japanpost.jp/services/srv/search/?locale=en
Warrant Terms
Warranty Period
1 year from the date of purchase.
Warranty Coverge
This warranty applies only when the product is used “normally”.
“Normal use” refers to complying with the instructions outlined in the user manual [For Safe Use of the Golf Club].
Additionally, this warranty is valid only for products sold through our company’s online shopping site.
Warranty Details
If the product sustains damage due to manufacturing defects within the warranty period and the warranty conditions are met, we will provide one of the following warranties (1) or (2).
Please contact the store where you purchased the product and bring this document along with the eligible product.
- If the product can be repaired, we will repair it free of charge.
- If the product cannot be repaired, we will replace it with the same model or an equivalent model.*The possibility of repair will be determined by our company.
Non-Warranty Coverage
Please note that even within the warranty period, the following cases are not covered by the warranty:
- Failure to present the warranty certificateAbsence of the purchase date and store stamp on the warranty certificateRepair or modification by a party other than our company.
- Products not sold by our company on this website.
- Damage to the product caused by use that deviates from the instructions in the user manual [For Safe Use of the Golf Club], or other damage that is clearly the fault of the user.
- Failures or damage caused by transportation, movement, or storage after purchase.
- Accidents due to fire, earthquake, flood, lightning, or other natural disasters.
- Other damage to the product that is not deemed to be due to a manufacturing defect of the golf club.
For matters other than those listed above, please understand that we will handle the situation based on our own judgment criteria.
If you have any questions about the warranty, please contact our customer center.info@intercross.tokyo
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